Support Geoscientist in Glasgow, United Kingdom

at Petrosys Europe Ltd
Location Glasgow, United Kingdom
Date Posted May 13, 2019
Category Geophysicist
Job Type Permanent

Description

GlasgowThe CompanyPetrosys is a well-established software company specialising in providing geoscientific technical software to the Oil and Gas, Exploration and Production business. We are a subsidiary of the Vela Group, part of Constellation Software Inc.The OpportunityBecome a member of our highly respected, expert, Global Technical Support Team where you will ensure our customers receive an efficient and timely response to their support needs.The position will be based in our Glasgow Office and will report directly to the Support Manager for Europe Russia and Africa.DescriptionPersonnel providing Technical support are responsible for responding to customer inquiries, both locally and globally, in relation to Petrosys’ applications, resolving any issues customers encounter in the software’s use and assisting users to maximize its functionality to meet their requirements.This is a hands-on position that will suit someone with a problem-solving personality and a willingness to learn and help people. While technical qualifications are needed the key thing to become a successful support professional is a combination of soft skills including comPersonnel providing Technical support are responsible for responding to customer inquiries, both locally and globally, in relation to Petrosys’ applications, resolving any issues customers encounter in the software’s use and assisting users to maximize its functionality to meet their requirements.While the position is mostly office based there will be an opportunity to travel to visit and support our customers and attend trade shows and other front-line facing industry events.The Support Geoscientist’s core duties are:Provide resolution to customer’s technical issues via email, phone and in person.Assist existing and potential clients with the install and use of Petrosys software and configure it to operate within their environment.Promote and deliver training programs to external and internal users following guidelines formulated by the Training Coordinator.Evaluate training outcomes and identify improvements.Log and document support calls in accordance with the Company’s policies and procedures.Provide feedback to the Development Team to assist future product enhancement.Support the company’s sales and marketing activities by undertaking client demonstrations and technical evaluations and participating in trade shows and similar events.Contributing to technical documentation and material collateral such as release notes, webinars and newsletters.To be considered for this role;Must be eligible to live and work in the UK.Degree level education in geology, geophysics or a related discipline is essential.Proficiency in Microsoft applications is essential.Excellent English language communication skills, both verbal and written are essential.Must be self-motivated and able to work with minimum supervision.BenefitsYou will enjoy a competitive salary based on your experience plus you will be part of a leading edge, growing organisation which values your professional growth and development.Seniority LevelEntry levelJob Type: Full-timeEducation:Bachelor's (Required)Language:English (Required)

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