|Location||Houston, United States|
|Date Posted||November 5, 2018|
Subsurface/Reservoir Application IT Support Specialist
This position is for an experienced Subsurface/Reservoir Application Support Specialist to provide in-depth technical support to our geoscientists and reservoir engineers in the use of applications, with a strong focus on Landmark DSG and Aries.
The candidate needs to have good skillsets in multiple areas of support (Geology, Geophysics, Reservoir Engineering, Reservoir Modeling), and can also adapt to a fast-paced environment.
Responsibilities for this position include:
Analyzing and troubleshooting Landmark DSG and Aries technical support issues. Taking ownership of support issues, working independently and/or collaboratively with other team members as needed, providing timely resolution or workarounds and escalation as appropriate.
Partnering with GeoTechs to provide optimal support levels and response based on evolving needs and priorities
Working closely with other teams across EPE as well as vendor support to provide other Petrotechnical application support.
Bachelors Degree or better in Computer Science or related field.
Must have the ability and willingness to build relationships, be able to leverage subject matter experts share best practices and knowledge, and provide mentorship to others.
Must have strong interpersonal and communication skills and be a team player, proactive, take responsibility and accountability, collaborate well within and across teams, work effectively and cooperatively with peers, customers, vendors, and management.
Demonstrated ability to solve technically complex problems independently, can organize and contribute to collaborative team efforts to solve issues.
Manages time and priorities effectively.
Demonstrated effective analytical and independent problem-solving skills, with a responsive and customer-focused mindset.
Working knowledge of interpretation and modeling workflows including 2D/3D seismic interpretation/visualization, gridding, mapping, well correlation, time-to-depth conversion, volumetrics, attributes analysis, structural, property and velocity modeling.
Working knowledge of subsurface data management best practices.
Experience with virtualization technologies such as Citrix as well as experience supporting virtual desktop environments.
Experience with ESRI ArcGIS, Portal, and FME.
Knowledge of fracture and reservoir simulation tools such as GOHFER, CMG/GEM, and others.
Knowledge of other applications such as Petra, OpenWorks, Petrel, GeoGraphix, classic Landmark applications, LogARC, etc.
Strong IT background, with an emphasis on SQL skills both for Oracle and SQL Server environments as well as working knowledge of ETL and reporting technologies (SSIS, PowerBI, Spotfire).
5 years: End-user support experience with Landmark DSG and Aries.
For more information about this role please contact our Houston office