|Location||Abu Dhabi, United Arab Emirates|
|Date Posted||October 22, 2018|
Job Summary :
The Senior Geoscientist provides technical expertise to support software sales and its increased and advanced usage by customers. He or she should successfully demonstrate and implement standard solutions that show the brand uniqueness and value of GeoSoftware tools to customers.
In the MENA region, the Senior Geoscientist also has responsibility for first line software support and for feedback to AE and Strategic Marketing to represent the MENA customers’ needs.
Responsabilities (Scope of Work):
o Understand the value propositions of Geosoftware products.
o Prepare fit-for-purpose presentations to show the unique value of GeoSoftware products to customers.
o Discuss with customers the technical concepts of the Geosoftware products.
o Conduct “needs assessment” analysis to understand clients’ technical challenges and advise on best solutions.
o Work with Business Managers to identify sales opportunities through the Senior Geoscientist’s support, training or onsite support activities.
o Deliver proficient software demonstrations to customers.
o Manage software evaluations, Proof of Concept (POC) projects, feasibility studies and pilot projects at CGG offices or at customers’ sites with self-reliance and minimum guidance
o Understand cross product workflow concepts and explain their applied value and limitations.
o Leverage cross product workflows to solve the customers’ issues and help them to achieve their technical objectives.
o Keep track and document all customer activities/support in the Customer Relationship Management (CRM) system.
o Teach basic training courses to internal audience as well as customers.
o Mentor less experienced geoscientists.
o Build and maintain customer relationships.
o Gather market intelligence on customers’ and competitors’ activities for management (Business Manager and RTM) to generate leads and to advance the position of GeoSoftware products.
o Have at least one publication at a technical conference
o Attend trade shows to deliver presentations/demonstrations
o Be eager to acquire higher level of software proficiency and expertise in reservoir characterization domain.
o Be available for potential travel (domestic and international) for training, conferences and on-site customer activities.
The tasks associated with the support component of the job are:
o Support customers on a broad range of technical issues including problems related to workflows, data management, software usage, software installation and software licensingInterface with clients to answer questions and give guidance on technical support problems that are reported either via phone or e-mail.Propose workaround solutions to problems that are under investigation or pending resolutionCarry out onsite visits as necessary to diagnose and address difficult issues
o Document, in the CRM system, support case histories, issues, and actionable steps taken
o Log and follow-up on software bugs and development requests using the TaskTracker system
o Interact with development teams and product strategy managers as needed to represent regional and specific customer needs
o Participate in regional acceptance testing and software rollout of new releases
o Bachelor degree or higher in geophysics, geology, geoscience or equivalent
o 5-7 years of experience in oil and gas industry with background in seismic reservoir characterization
o Certified Level 3 in Jason Workbench or Hampson Russell, plus,
o Certified Level 2 in all other GeoSoftware Programs.